Deduction type
Fill-rate / service-level penalties
A penalty for shipping fewer units than were ordered — distinct from a shortage at receiving, and typically a percentage of the shorted value.
Ledger Deduction Recovery Team · Deduction recovery specialists working with emerging & mid-market CPG brands
Last reviewed: August 4, 2026
Educational content — not legal, tax, or accounting advice. Verify deadlines and fee details against your current distributor agreement before disputing.
A fill-rate (service-level) penalty is charged when you ship fewer units than the buyer ordered. Unlike a shortage — which is about what was received — a fill-rate penalty is about the gap between ordered and shipped.
Distributors publish thresholds and fees: KeHE's compliance program applies a 3% fee on product shorted below a 98% fill-rate, and UNFI fines when fill rate stays below 95% for two-plus consecutive weeks. Genuine short-ships from stockouts are hard to reverse.
Fill-rate penalties are recoverable when they were calculated on a PO the buyer later amended or cancelled, or on an incorrect ordered quantity. The dispute usually comes down to producing the original and amended PO alongside your shipment confirmation.
Selling through KeHE? See how fill-rate / service-level penalties work at KeHE, including the specifics and how to dispute them in K-Solve.
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Analyze my deductions — freeFrequently asked questions
What is a typical fill-rate penalty?
Distributors commonly charge about 3% of the value of the shorted product — KeHE at a 98% fill-rate threshold, UNFI when fill rate stays below 95% for two consecutive weeks. Thresholds and fees are set in your agreement.
How is a fill-rate penalty different from a shortage?
A shortage is about what the buyer received; a fill-rate penalty is about the gap between what you shipped and what was ordered. Both can appear on the same shipment, but they're separate deductions.
Other deduction types
- Shortage deductionsA charge for units the buyer says it didn't receive against your invoice — one of the most recoverable deduction types because it turns on delivery documentation.
- Manufacturer chargebacks (MCB)A promotional discount a distributor gives a retailer and bills back to the manufacturer — often with a processing fee on top.
- Pricing & deal discrepanciesShort-pays where the buyer paid a different price than invoiced, or applied a deal you didn't agree to — among the most recoverable deduction types.