Shortage / OS&D deductions

What is a shortage / os&d deductions?

A KeHE shortage deduction (coded OS&D — over, short & damaged) is money KeHE withholds because its distribution center recorded receiving fewer cases or units than your invoice shows. It appears as an OS&D or receiving-discrepancy line on your remittance.

Shortages are one of the most common — and most recoverable — KeHE deductions because they hinge on a factual question: what was actually delivered. If your shipping records prove full delivery, the deduction is invalid. The evidence that wins is a signed bill of lading (BOL) or proof of delivery (POD).

Why does it happen?

• A miscount at the receiving dock, cartons signed for short on the bill of lading, or product logged to the wrong purchase order.
• A concealed shortage, where the outer packaging was intact but KeHE claims the inner count was short.
• Genuine carrier loss in transit — in which case the claim belongs with the freight carrier, not you.

Is it disputable?

Yes — shortages are highly disputable. If you hold a signed proof of delivery or bill of lading showing KeHE received the full quantity, you can almost always recover the deduction. The burden is documentary, not negotiable: file the evidence in K-Solve within 180 days of the deduction and the claim is decided on the paperwork.

KeHE specifics: fees and timing

KeHE requires disputes to be filed in K-Solve within 180 days of the deduction date (per KeHE's vendor policies). Resolution typically takes about three weeks once filed.

Backup you'll need to win it

• Signed bill of lading (BOL) showing full case/unit count
• Proof of delivery (POD) signed at the KeHE DC
• Packing list / pick ticket matching the invoice
• Timestamped EDI 856 (ASN) records

You dispute KeHE deductions in K-Solve, inside the KeHE CONNECT supplier portal. See the step-by-step dispute guide and check the KeHE dispute window before you file — miss it and even a valid claim is lost.